FAQ
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How do I measure myself? What measurements do you need?
For information about how to do the measurements, I’m going to refer you to the description on the ordering page — you will find detailed instructions and a diagram there.
I also have ‘how-to’ video tutorials on my Instagram: those can be found in the story highllght called ‘Measurements’. If you still have checked those spots and still have questions feel free to shoot me an email and I will get back to you within a work week! Thank you!!
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do you have any new fabrics???
All of the fabrics that are in stock are currently up on the fabric page. As new fabrics come in they will be posted as soon as possible.
Please note, my fabric is all limited (and biz is small and sewing room is one room with four walls) and periodically I get more orders requested in a fabric than I have fabric in stock. In that case, it is first come first serve… so if your requested fabric is no longer available, I will email you and let you know ASAP! Thanks!!
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I’ve sent an email to luvmarthaswim@gmail.com and I haven’t heard back?? should I email again or reach out on a different platform??
As a one woman business, I'm the seamstress, website developer, social media manager, head of packing & shipping, in charge of stocking supplies, and probably more roles that Im forgetting. As a result, white I try my best to respond within 48 hours, it’s not uncommon for it to take me up to a week to respond to emails. I appreciate your patience and will get back to you as soon as I can. Thank you!
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I received my tracking number but no progress has been made on its shipping. Where is my order?
I make your tracking labels when orders go into production to keep everything organized. So it is normal for it to take me 3-10 days to stitch up your order and get it shipped out.
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I ordered weeks ago, where is my order??
My custom-made process stands in opposition to fast fashion. every swimsuit is custom made to you personally: to your measurements, with your coverage preferences and in your fave fabrics. Its a one woman shop with a very particular process and that takes time. My orders are usually filled in six weeks, but most people receive their orders before the six week mark.
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How do I care for my new custom swimsuit?
All swimwear will eventually breakdown. My suits are designed to last at least a season (ideally many more) but they’re not indestructible. For longevity, please hand wash in cold water with mild soaps and hang dry in the shade… salt and chlorine are especially hard on fabrics so it’s also a good idea to always rinse out your suit with fresh water after swimming.
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What is the return policy?
RETURN AND ALTERATION POLICY : my custom bikinis are non-refundable. I do, however, stand by my work so adjustments are included in the case of things not fitting correctly. When you order a kini made exactly to your body, you deserve a kini that exactly fits your body! Measurements are very informative but can only tell me so much about a person so sometimes adjustments are needed… if you have received your order and require an adjustment you must contact me within 10 calendar days of receiving your order. (I do not make adjustments when folks change their minds on fabrics, styles or coverage selections so plz plz plz do you research beforehand and reach out of you have questions . I also do not make adjustments/ repairs in the case of neglect, your body changing size/shape, or general wear and tear of wearing your suit for a season.)
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what is even happening?
hell if i know, I’m just a bikini maker
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Do you offer international shipping?
yes! my international shipping is a flat rate of $25